Refund Policy

Our commitment

Henan Henggang Equipment Technology Co., Ltd. (Henggang) aims to provide dependable products and responsive customer service. If a purchase is unsatisfactory, contact us to discuss whether it qualifies for return.

Requesting a return

Email [email protected] to begin a return request. Contact Henggang to confirm the applicable return period before arranging shipment.

Eligibility and charges

Returned products must be unused, in new condition and packed in their original packaging. Shipping and handling charges cannot be refunded.

Inspection and decision

Henggang assesses the returned product after receipt and determines whether the return meets the policy requirements. We may decline a return that does not satisfy those requirements.

Product outcomes

Results depend partly on circumstances beyond our control. An unsatisfactory outcome alone does not establish eligibility for a refund.

Contact

For return or refund questions, write to [email protected] .